Billing Terms and Conditions

1. Payment Methods

We accept the following payment methods for online purchases:

• Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
• Other secure payment gateways as offered during checkout

By providing your payment information, you represent and warrant that you have the legal right to use the payment method you choose.

2. Order Confirmation

When you place an order on Zobal.online, you will receive an order confirmation email with details of your order. This email serves as a receipt and contains your order number, itemized list of purchased products, and the total amount charged.

3. Pricing and Currency

All prices listed on Zobal.online are in EUR unless otherwise specified.

• Prices for products are subject to change without notice. Any changes will be reflected in the order total at the time of checkout.
• Taxes and shipping fees may be applied based on your location and selected shipping method. These charges will be calculated at checkout.

4. Billing Information

By placing an order with Zobal, you agree to provide accurate and up-to-date billing information, including your name, address, email, and payment details. You are responsible for ensuring that your billing information is correct.

5. Payment Authorization

When you submit an order, Zobal will verify your payment method and authorization. In some cases, we may request additional verification to process your payment.

6. Order Cancellation

Orders can be canceled before they are shipped. Once an order has been processed or shipped, it cannot be canceled. If you wish to cancel your order, please contact our customer service team as soon as possible at support@zobal.online.

7. Refunds

Refunds will be issued according to our Returns and Refunds Policy. If your return is accepted, the refund will be processed to the original payment method used for the purchase. Refunds may take 5-7 business days to appear on your account, depending on your payment provider.

8. Failed or Declined Payments

If your payment is declined or fails for any reason, we will notify you immediately via email and give you the opportunity to update your payment information. If the payment issue is not resolved within 7 days, your order may be canceled.

9. Fraud Prevention

Zobal takes fraud prevention seriously. We reserve the right to cancel any order that appears to be fraudulent or is flagged for suspicious activity. If your order is flagged, you will be contacted to verify your information before your order is processed.

10. Disputes and Chargebacks

If you dispute a charge on your account, please contact us directly at support@zobal.online before initiating a chargeback with your payment provider. We will do our best to resolve any issues. In cases of chargebacks or payment disputes, we may suspend or cancel any future orders.

11. Security

Zobal uses industry-standard encryption and secure payment processing systems to protect your billing and payment information. All credit card transactions are processed through a PCI-DSS compliant gateway.

12. Changes to Billing Terms

Zobal reserves the right to modify or update these Billing Terms and Conditions at any time. Any changes will be posted on this page with the updated date. Your continued use of the website and services after changes have been made constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions regarding your billing, payments, or any issues related to your order, please reach out to our customer support team at: