Refund and Returns Policy

1. Return Eligibility

We accept returns for most products within 30 days from the date of purchase. To be eligible for a return:

• Items must be unused, in their original packaging, and in the same condition that you received them.
• Opened or used cameras, lenses, or accessories may not be eligible unless they are defective.

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact Us: Email us at support@zobal.online or call +3227680305 with your order number and reason for the return.
• Return Authorization: We will provide you with a return authorization and instructions.
• Shipping: Package your item securely and return it using a trackable shipping service. The customer is responsible for return shipping costs unless the item is defective or damaged.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original payment method within 5-7 business days.
• If rejected, the item will be returned to you at your expense, and we will notify you of the reason for the rejection.

4. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photographic evidence of the damage.
• We will offer a full refund, replacement, or exchange.
• For damaged goods, we will provide a return shipping label at no cost to you.

5. Non-Returnable Items

The following items are non-returnable:

• Opened cameras, lenses, or accessories.
• Gift cards or digital products.
• Items marked as final sale or clearance.

6. Exchanges

If you would like to exchange an item:

• Please return the original item and place a new order on our website.
• Follow the return process outlined above.

7. Contact Us

If you have any questions or need further assistance with returns or refunds, please contact us: